Anglian Group is the largest home improvements business in the UK with a turnover of c£225m and a product portfolio including windows/doors, conservatories and rooftrim products.

With our manufacturing facilities based at our head office in Norwich and with sales and operations organisations throughout the UK, Anglian Group offers a fantastic opportunity for individuals to drive their career forward.

Key Performance Indicators (KPI’s)

• Number of Support calls handled per week
• Number of Support calls resolved per week
• Update and management of all ongoing allocated support tickets
• Volume of re-opened support tickets

Key Accountabilities

• First and second line support for IT customers
• Management of IT third party suppliers
• Management of logged calls through to customer confirmed resolution
• Proactive monitoring of IT Support Software
• Design or value add to Anglian IT Systems

Key Duties and Responsibilities

• Call logging via company Heat call system
• Management of Iseries
• Support of Anglian IT Desktop Software
• Support of Anglian IT Infrastructure
• Abide by all statutory requirements including those relating to health and safety.
• Understand and fulfil your responsibilities under the Company’s equal opportunities policy in place from time to time.
• Adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety.