Anglian Group is the largest home improvements business in the UK with a turnover of c£225m and a product portfolio including windows/doors, conservatories and rooftrim products.

With our manufacturing facilities based at our head office in Norwich and with sales and operations organisations throughout the UK, Anglian Group offers a fantastic opportunity for individuals to drive their career forward.

KEY PURPOSE OF JOB:

• To have a comprehensive, detailed knowledge of relevant AHI products and processes.
• To proactively contact customers and aim to maximise effectiveness such as Sales (leads) in line with business objectives.
• To operate within a Call Centre environment and deliver excellent service across all relevant communication channels to all customers.
• To achieve Sales (Leads) targets in line with business objectives.

REPORTING TO: Reporting directly to a Reactive Team Leader (RTL).

Key Duties and Responsibilities

• To meet sales targets by providing excellent customer service at all times.
• To provide accurate product and sales information.
• To follow-up web enquiries and brochure requests in line with company procedure
• To correctly identify the customers needs and where appropriate ensure that they are transferred to the correct department (where relevant).
• To action customer requests through the application of the correct process/product knowledge and update their file as appropriate. To ensure that full and detailed information regarding the customers request /action is captured.
• To meet and exceed Customer Service Standards by projecting the appropriate image and levels of customer service when dealing directly with customers
• To ensure that all activities meet and exceed regulatory requirements (OFFCOM, etc).
• To provide regular feedback to RTL on customer reaction to AHI products and services, identify and recommend improvements to existing processes.
• To maximise personal development and learning opportunities in line with personal development plan.
• To abide by all statutory requirements including those relating to health and safety
• Understand and fulfil your responsibilities under the Company’s equal opportunities policy in place from time to time
• Adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety
• Any other duties, as agreed with RAM, which are necessary for the performance of this role.