Anglian Group is the largest home improvements business in the UK with a turnover of c£225m and a product portfolio including windows/doors, conservatories and rooftrim products.

With our manufacturing facilities based at our head office in Norwich and with sales and operations organisations throughout the UK, Anglian Group offers a fantastic opportunity for individuals to drive their career forward.

Key Performance Indicators (KPI’s)

• Quality and customer service
  - I calls
  - Would Not Recommends
  - CEO complaints
  
• Revenue

Key Duties and Responsibilities

• To deliver an excellent experience for all Anglian customers.
• To ensure clean corporate work wear is worn by all installation teams and all products are loaded, transported and unloaded in accordance with company policy.
• To ensure all company installation vans are maintained in accordance with schedules and are clean at all times.
• To ensure tools and other equipment are properly maintained and in accordance with schedules
• To ensure the 3 stage check of all conservatory bases is completed.
• To review the installation with customers prior to commencement including estimated duration and scope of the works for conservatories and garage conversions
• To ensure all sub - contract trades personnel comply fully with all statutory and company policy/requirements with respect to health and safety, customer service levels, housekeeping and other issues while at the customer’s premises
• To manage each installation to ensure that all products are installed on time to the defined Anglian specifications as well as health and safety, quality, contractual and cost standards
• To immediately report by phone and e mail any significant issues with the progress of the installation to the ROM/SIM
• To conduct a installation inspection of all installations with the customer including reviewing any issues highlighted
• To handle all customer queries and complaints promptly and effectively including managing any remedial works required.
• To ensure the collection of stage and final payments in accordance with the terms and conditions of the contract.
• To assist the ROM/SIM with debt management issues/collection.
• To be personally responsible for the remedial work of all ‘I’ calls in liaison with the SIM/IM and be the direct point of customer contact within the region once the remedial work has commenced.
• To abide by all statutory requirements including those relating to health and safety.
• To ensure you read, understand and fulfil your responsibilities under the Company’s equal opportunities policy in place from time to time.
• To adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety
• To undertake any other reasonable duties as directed by the SIM.