Anglian Group is the largest home improvements business in the UK with a turnover of c£225m and a product portfolio including windows/doors, conservatories and rooftrim products.

With our manufacturing facilities based at our head office in Norwich and with sales and operations organisations throughout the UK, Anglian Group offers a fantastic opportunity for individuals to drive their career forward.

Key Accountabilities

• To have a comprehensive, detailed knowledge of all relevant AHI products and processes and operate within a sales area
• To complete all customers service requirements (within scope)
• To operate within a contact centre environment and deliver excellent service to all customers
• To achieve key performance measurements in line with business objectives

Key Duties and Responsibilities

• To meet activity and quality targets by providing excellent customer service at all times
• To provide accurate product, process and sales information and ensure the customers requirements are fully met
• To correctly identify the customer’s needs and, where appropriate, ensure they are transferred to the relevant department.
• To action customer requests through the application of the correct process/product knowledge and update their file as appropriate.
• To ensure that full and detailed information regarding the customers request /action is captured in the contact summary.
• To meet and exceed Customer Service Standards by projecting the appropriate image and levels of customer service when dealing directly with customers.
• To maximise personal development and learning opportunities in line with personal development plan.
• To abide by all statutory requirements including those relating to health and safety
• Understand and fulfil your responsibilities under the Company’s equal opportunities policy in place from time to time
• Adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety
• Others as agreed by AM.