Anglian Group is the largest home improvements business in the UK with a turnover of c£225m and a product portfolio including windows/doors, conservatories and rooftrim products.

With our manufacturing facilities based at our head office in Norwich and with sales and operations organisations throughout the UK, Anglian Group offers a fantastic opportunity for individuals to drive their career forward.

Key Performance Indicators (KPI’s)

• Quality and customer service
  - I calls
  - Would Not Recommends
  - CEO complaints
• Revenue
• Installer productivity
• Planned vs. actual installation dates
• % of jobs booked in line with target

Key Duties and Responsibilities

• To co-ordinate installations including:
  - Booking work with customers based on I Planner dates on a rolling 4 week basis and as a minimum 3 weeks in advance of the installation date
  - Work with IM/Survey Co-ordinator where necessary in reviewing the I Planner for jobs with issues and resolve to ensure they do not miss bulk
  - Under the direction of the IM move jobs on the I Planner where the original target date cannot now be met either due to it having missed bulk or customer requirements, etc
  - Communicating the new installation date to the customer
  - Under the direction of the IM prevent jobs automatically rolling forward on a week by week basis by re-scheduling correctly.
  - Confirming installer, allied trades and other resources are available, organised and controlled to match the work to be installed.
  - Collating installation paperwork for installers.
  - Ordering and arranging the delivery of materials from suppliers as requested by the IM
  - Maintaining installer records and documentation in compliance with company requirements
  - Installing jobs or parts (bars) of jobs on the I Planner
  - Updating JDE with jobs installed
  - Ensuring notes on JDE are up to date
• To carry out daily customer courtesy calls to monitor customer satisfaction raising and report any issues by e mail to the FM/SIM and update JDE notes
• To deal with customer complaints and queries, book installers call-backs and liaise with service department on remakes
• To reconcile against installation return prior to Monday deadline.
• To reconcile installation for correct installers pay. Input and transfer installers pay to HO. Provide installers with weekly pay summary sheets.
• To administer fuel receipts and vehicle bonds
• To support SIM/IM on ‘I’ and ‘S’ calls as required
• To review / update of weekly stock pipeline with the SIM.
• To monitor and action release of guarantee admin checks to HO.
• To abide by all statutory requirements including those relating to health and safety
• To understand and fulfil your responsibilities under the Company’s equal opportunities policy in place from time to time
• To adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety
• To undertake any other reasonable duties as directed by the IM.