Anglian Group is the largest home improvements business in the UK with a turnover of c£225m and a product portfolio including windows/doors, conservatories and rooftrim products.

With our manufacturing facilities based at our head office in Norwich and with sales and operations organisations throughout the UK, Anglian Group offers a fantastic opportunity for individuals to drive their career forward.

Key Performance Indicators (KPI’s)

• Profit
• Debt
• Direct costs
• Overheads
• Margins for all products
• Pipeline
• Stock
• Quality and Customer Service:
  • Would Not Recommends
  • CEO complaints
  • I Calls
  • S Calls
  • Cost of Failure (including remakes & allowances)

Key Accountabilities

• To deliver an excellent experience for all Anglian customers
• To deliver the revenue, debt and profit budgets through timely, effective and cost driven management of the regions contracts and resources
• To be responsible from point of sale registration through to installation and after sales service for the life of the warranty.

Key Duties and Responsibilities

• Recruit, appraise, motivate and retain staff in line with budget.
• Maintain on the books sufficient suitably trained self employed installers to meet the revenue targets.
• Make sure that all new sales contracts meet the strict rules of the ‘perfect file’ prior to registration.
• Ensure all products are surveyed and installed in accordance with the Company’s product specifications, quality standards and timeframes.
• Ensure every contract is reviewed after survey for adherence to the Company’s pricing policies. Accept or reject contracts on the Company’s behalf as permissible under the terms of the contract.
• Determine commission payments relative to the Company’s discounts in place from time to time.
• Deregister cancelled contracts from the pipeline.
• Authorise refunds of cancellations and determine legal action in the event of a contract being cancelled outside of the cooling off period.
• Manage via the Senior Installation Manager/FM’s the formal review process of all installations to ensure excellent customer service.
• Approve all remakes having ensured that the process and checks for the ordering of all remakes has been followed.
• Regularly review outstanding debts and maintain debt below target, ensuring all monies invoiced by the region are collected initiating legal action where appropriate.
• Manage the pipeline of the region for all products.
• Responsible for all financial elements of the region inclusive of supplier negotiations, tendering, bought ledger and petty cash.
• Responsible for the security of the operations region including satellites as appropriate.
• Liaise with the Property Manager on all property matters.
• Abide by all statutory requirements including those relating to health and safety
• Understand and fulfil your responsibilities under the Company’s equal opportunities policy in place from time to time
• Adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety