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Anglian Group is the largest home improvements business in the UK with a turnover of c£225m and a product portfolio including windows/doors, conservatories and rooftrim products.
With our manufacturing facilities based at our head office in Norwich and with sales and operations organisations throughout the UK, Anglian Group offers a fantastic opportunity for individuals to drive their career forward. Key Performance Indicators (KPI’s) - % of business on sales query list
- Length of time an order remains on the query list
- Customer service
Key Duties and Responsibilities - To ensure that the sales administrative function within the operations depot operates in an efficient and effective manner.
- To register sales on JDE
- To check contract against perfect file criteria
- To process VOC’s and cancellations and prepare sales query list to be actioned.
- To check that deposits are received and prepare banking.
- To process credit card payments for deposits.
- Check that finance documents are correct and processed in a timely manner,
- To abide by all statutory requirements including those relating to health and safety
- To understand and fulfil your responsibilities under the Company’s equal opportunities policy in place from time to time
- To adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety
- To undertake any other reasonable duties as directed by the OS
> | ESSENTIAL | DESIRABLE |
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| QUALIFICATIONS | Educated to GCSE level C or above in Maths and EnglishGood numerical aptitude Good written and verbal communication skills | |
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| EXPERIENCE | Previous administration experience | Background in a related industryExperience of dealing with sub contract trades |
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| SKILLS | Customer focusedExcellent telephone mannerIT literate inc excel, access and power pointAbility to adhere to established procedures | |
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| PERSONAL ATTRIBUTES | Ability to work to strict deadlines in a target driven fast paced environmentPositive, can do and determined attitudeResults/goal drivenWorks on own initiativeAbility to remain calm under pressureHardworking with a flexible approach to the jobTreats information confidentially and sensitively | |
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