Anglian Group is the largest home improvements business in the UK with a turnover of c£225m and a product portfolio including windows/doors, conservatories and rooftrim products.

With our manufacturing facilities based at our head office in Norwich and with sales and operations organisations throughout the UK, Anglian Group offers a fantastic opportunity for individuals to drive their career forward.

Key Accountabilities

• To process and coordinate all paperwork and packages for installers, collate survey copy and installation sheet invoices.

Key Duties and Responsibilities

• To contact customers to book installations and liaise with warehouse and installers.
• To monitor T card systems and record daily installations, collation of installation figures, against payments.
• Processing /confirming Installations to JDE and reconciling against Installation return; prior to Monday deadline.
• To reconcile installation for correct installers’ pay. Input and transfer installers pay to HO. Provide fitters with weekly pay summary sheets.
• Administer fuel receipts and vehicle bonds.
• To carry out daily Customer Courtesy calls to monitor Installation and customers satisfaction.
• To deal with customer complaints and queries, book installers’ call-backs and liaise with service department on remakes.
• Raise Debt sheets for any outstanding balance customers.
• Organise and order scaffolding where required.

• Review / update of weekly stock pipeline.
• Monitor and action release of Guarantees admin checks to HO.
• To undertake other work of which you are capable and carry out other duties which may be required.
• Abide by all statutory requirements including those relating to health and safety
• Understand and fulfil your responsibilities under the Company’s equal opportunities policy in place from time to time
• Adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety

Person Specification