Anglian Group is the largest home improvements business in the UK with a turnover of c£225m and a product portfolio including windows/doors, conservatories and rooftrim products.

With our manufacturing facilities based at our head office in Norwich and with sales and operations organisations throughout the UK, Anglian Group offers a fantastic opportunity for individuals to drive their career forward.

Key Accountabilities

• Ensure the installation teams employ best practice in carrying out their duties.
• Ensure safe practices at all times.
• To ensure costs under their direct control are within the required budgets.
• To ensure work completed by the installation teams is to the required quality, level of service and health & safety.
• Ensure appearance and behaviour of Installation teams is compliant with company policy and best customer service practice.
• Ensure condition of each Van used by the installation teams under their control complies with company policies

Key Duties and Responsibilities

• To visit and inspect all installations, focusing on installers generating ‘I’ calls
  o To ensure that all products are fitted to the defined Anglian standards. o To complete regular monitors for every installation team. o Meet & greet - scope of works clarification (CP) o To complete 3 stage check for all conservatory bases (CP) o To ensure lessons from installation work are shared with all teams o To organise training o To ensure that any possible repairs to the product are carried out prior to authorising any remakes o To handle and resolve customer questions & assigned complaints promptly. o To ensure all work is completed in compliance with local authority requirements; statutory requirements; Company policies & procedures; Health and Safety requirements.
• To ensure clean corporate work wear worn by all installation teams
• Ensure show-home boards are installed in prominent position in every installation.
• Arranging for balances, debts and stage payments to be collected
  o To personally visit every customer who does not pay the full balance within 24 hrs / 1 working day. o To manage debt recovery, negotiating with the customer as required. o To keep customer fully informed to ensure customer fully satisfied with installation schedule, process and final quality. o To ensure stage and final payments collected strictly in accordance with Policy and terms and conditions of the contract.
• To personally contact all customer with an ‘I’ call, WNR or complaint within 24hrs / 1 working day.
  o To debrief installers after every ‘I’ call resulting from sub-standard workmanship o Managing remedial works
• Ensure self employed Installers unload, load & transport product in accordance with company guidelines and policy.
• To ensure all tenders and payments are issued in strict compliance with company guidelines and policy.
  o Signing off tender sheets o Agree retentions for incomplete works
• To source and engage new installers & allied trades and ensure induction and all other records are kept updated in compliance with Anglian standards, procedures & paperwork.
• To ensure you read, understand and fulfil your responsibilities under the company’s Equal Opportunities policy in place from time to time.
• To ensure you read, understand and fulfil your responsibilities under the Company’s Equal Opportunities policy in place from time to time.