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Anglian Group is the largest home improvements business in the UK with a turnover of c£225m and a product portfolio including windows/doors, conservatories and rooftrim products.
With our manufacturing facilities based at our head office in Norwich and with sales and operations organisations throughout the UK, Anglian Group offers a fantastic opportunity for individuals to drive their career forward. Key Accountabilities
- To process and coordinate all paperwork and packages for installers, collate survey copy and installation sheet invoices.
Key Duties and Responsibilities
- To contact customers to book installations and liaise with warehouse and installers.
- To monitor T card systems and record daily installations, collation of installation figures, against payments.
- Processing /confirming Installations to JDE and reconciling against Installation return; prior to Monday deadline.
- To reconcile installation for correct installers’ pay. Input and transfer installers pay to HO. Provide fitters with weekly pay summary sheets.
- Administer fuel receipts and vehicle bonds.
- To carry out daily Customer Courtesy calls to monitor Installation and customers satisfaction.
- To deal with customer complaints and queries, book installers’ call-backs and liaise with service department on remakes.
- Raise Debt sheets for any outstanding balance customers.
- Organise and order scaffolding where required.
- Review / update of weekly stock pipeline.
- Monitor and action release of Guarantees admin checks to HO.
- To undertake other work of which you are capable and carry out other duties which may be required.
- Abide by all statutory requirements including those relating to health and safety
- Understand and fulfil your responsibilities under the Company’s equal opportunities policy in place from time to time
- Adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety
Person Specification
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ESSENTIAL |
DESIRABLE |
| QUALIFICATIONS |
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Math’s & English - GCSE level C or above |
| EXPERIENCE |
Previous administration experience
Handling Telephone Queries |
Experience in the Window and Door industry or related market.
Working with self employed contractors |
| KNOWLEDGE |
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Sales & Marketing experience |
| SKILLS |
Numeracy skills
Literacy skills
Administration skills
Good communication skills
Problem solving skills |
IT skills (Microsoft)
Computer Literate
Influencing skills |
| PERSONAL ATTRIBUTES |
Able to work on own initiative as well as part of a team
Self Motivated
Flexible
Reliable
Excellent telephone manner
Ability to work under pressure to achieve demanding targets/deadlines |
Positive attitude
Ability to overcome ‘objections’ |
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