Anglian Group is the largest home improvements business in the UK with a turnover of c£225m and a product portfolio including windows/doors, conservatories and rooftrim products.

With our manufacturing facilities based at our head office in Norwich and with sales and operations organisations throughout the UK, Anglian Group offers a fantastic opportunity for individuals to drive their career forward.

Reporting to: Regional Operations Manager  
  

Key Accountabilities

• To qualify all contract details with customers, ensuring that all products that are on the contract are measured correctly for manufacturing purposes, providing detailed drawings where required.

Key Duties and Responsibilities

• To contact customer and arrange a mutually convenient time to carry out the survey.
• To confirm with the customer details/designs on the contract ensuring they are happy with and understand what they have ordered.
• To undertake the survey ensuring accurate measurements and drawings are taken. Complete confirmation of survey sheet, explain to the customer and obtain signature. Confirm an anticipated installation date.
• To complete installation notes and on-site risk assessments accurately.

• To raise VOC’s (variation of contract) for any alterations to contract i.e. extra window, and notify Sales Force and Operations Manager of contract changes.
• To input survey onto survey network, manage paperwork, check input, print hard copy and costings (applies to input Surveyors only)
• To input and manage job efficiently either by central or laptop.
• To complete SGO order, outside purchase orders and the PVCu cutting sheet.
• To effectively self monitor surveys.
• To process all completed paperwork through survey Co-ordinator.
• To bring to the attention of the customer and the Installation Manager contracts involving unusual or difficult installation problems (including existing structural defects).
• To highlight to the ROM any contracts which could be deemed as being a liability to the company.
• To deal with all problems that may occur with the survey.
• To undertake other work of which you are capable and carry out other duties which may be required.
• Abide by all statutory requirements including those relating to health and safety
• Understand and fulfil your responsibilities under the Company’s equal opportunities policy in place from time to time
• Adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety

Person Specification