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Anglian Group is the largest home improvements business in the UK with a turnover of c£225m and a product portfolio including windows/doors, conservatories and rooftrim products.
With our manufacturing facilities based at our head office in Norwich and with sales and operations organisations throughout the UK, Anglian Group offers a fantastic opportunity for individuals to drive their career forward. Key Performance Indicators (KPI’s)
- Telecan Sales Targets:
- Support of Data for Lead Targets
- Volume Sales by Product - all products
- Direct Lead and Sales Targets:
- Directories (including Phone Book)
- Doordrop
- Direct Mail
Key Accountabilities
- Achieve all sales volume targets for Direct Marketing lines
- Manage within Cost of Sale budget targets
- Communicate with Sales/RSM to boost sales return on direct leads
- Support achievement of all Telecan lead and sales volumes
- To control customer data in line with company policy, TPS and data protection legislation
Key Duties and Responsibilities
- To play an active part in the senior team within the marketing department – attending weekly update meetings and monthly departmental performance reviews
- Line management of the data and direct team
- To attend and contribute to Divisional and National Telecan meetings as appropriate
- To innovate in the areas of data and direct communications to ensure the Company is always Raising The Standard
- To keep abreast of and advise the Marketing Director of all changes in legislation regarding data management
- To manage external partners/suppliers to ensure innovation, best practice and value for money
- To vary strategy according to performance and ensure Marketing Director is aware of any changes having a sales or cost implication
- To regularly update the RSM on performance, underperformance and issues relating to the management of direct leads.
- The manage the flows of customer data held in Telecan offices through robust enforcement of control and security measures
- To promote a safe working environment in respect of staff, customers and self-employed individuals by abiding by the health and safety regulations and procedures and to liaise with the Retail Health & Safety Manager on all matter relating to health and safety and risk assessment
- Understand and fulfil your responsibilities under the Company’s equal opportunities policy in place from time to time
- Adhere to and promote all company policies and procedures in place from time to time including those relating to HR and health and safety
- To undertake any reasonable duties as directed by Marketing Director to achieve company objectives
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ESSENTIAL |
DESIRABLE |
| QUALIFICATIONS |
5 GCSE/O levels or equivalent at grade C or above, including Maths and English |
Educated at a Higher National, degree or equivalent qualification level in a relevant discipline |
| EXPERIENCE / KNOWLEDGE |
Experience in a management role
Experience in a fast paced sales and marketing environment
Strong data experience
Business and commercial acumen
Experience of successfully managing external partners or suppliers |
Background in a direct sales environment
Working with the self employed |
| SKILLS |
Excellent data management and analytical skills
Excellent people management skills
Excellent negotiation skills
Proven influencing skills
Able to communicate effectively in verbal and written formats
Corporate presentation skills including Microsoft PowerPoint
A methodical and organized approach to change management |
Strong IT skills |
| PERSONAL ATTRIBUTES |
Ability to manage and motivate people to achieve targets in a measurable environment
Ability to work to strict deadlines in a target driven fast paced environment
Team player with excellent organizational skills
Positive 'can do' attitude
Persuasive and inclusive style
Results/goal driven
A high level of commitment
Works on own initiative but not in isolation and regularly communicates progress
Flexible attitude to working hours
Treats information confidentially and sensitively when dealing with change that affects people |
Ability to remain calm under pressure |
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